Privacy policy

Last updated: September 18, 2026

Sanasella operates this store and website, including all related information, content, tools, features, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Sanasella is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you use, visit or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been anonymised so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

• Contact details Including your name, address, billing address, shipping address, telephone number and email address.
• Financial information Including credit card, debit card and bank account numbers, payment card information, account information, transaction information, payment method, payment confirmation and other payment details.
• Account information Including your username, password, security questions, preferences and settings.
• Transaction information Including the items you view, add to your cart or wish list, purchase, return or exchange, and your previous transactions.
• Communications with us Including information you provide when communicating with us, such as when you submit a customer support request.
• Device information Including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information Including information about your interaction with the Services, such as how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you Including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information.
• Automatically through the Services Including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
• From our service providers Including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
• From our partners or other third parties

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services We use your personal information to provide the Services to you, including to perform our contractual obligations to you, process payments, fulfil orders, remember your preferences and the items you are interested in, send you account notifications, process purchases, returns, exchanges and other transactions, create and maintain or otherwise administer your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to better personalise and improve the Services.
• Marketing and advertising We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing you online advertisements for products and services through the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other login details with anyone else.
• Communicating with you We use your personal information to provide customer support, respond to you, deliver effective Services and maintain our business relationship with you.
• Legal reasons We use your personal information to comply with applicable laws or legal processes, including requests from law enforcement or government authorities, investigate or participate in civil proceedings or other legal claims or procedures, and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Examples include:

• With Shopify, vendors and other third parties that perform services on our behalf, such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity with different merchants and websites. You can exercise your right to opt out of these uses here
• When you instruct or ask us, or otherwise consent to our disclosure of certain information to third parties, for example to ship your products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with business transactions, such as mergers or bankruptcy, to comply with legal requirements, including responding to subpoenas, search warrants and similar requests, to enforce applicable Terms of Service or policies, and to protect or defend our Services, our rights and the rights of other users or others.

Our relationship with Shopify

Shopify hosts the Services and collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transferred to and shared with Shopify and third parties that may be in countries other than the one where you live, in order to provide and improve the Services. To help protect, develop and improve our business, we also use certain enhanced Shopify features that use data and information originating from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, please read Shopify's Consumer Privacy Policy . Depending on where you live, you may also exercise certain rights regarding your personal information here: Link to Shopify's Privacy Policy.

Third-party websites and links

The Services may contain links to other websites and online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their security and privacy policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information on them. Information you disclose in public or semi-public forums, including information shared on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or other third parties. Providing these links does not in itself imply that we endorse the content of those platforms or their owners or operators, except as described in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell”, as those terms are defined under applicable law, personal information about individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of access You may have the right to request access to the personal information we hold about you.
• Right to deletion You may have the right to request that we delete the personal information we hold about you.
• Right to correction You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Right to opt out of sale or sharing for targeted advertising Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. You can exercise your right to opt out of these uses here. Please note that if you visit our website with the Global Privacy Control preference signal enabled, depending on your location, we will automatically treat this as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise any other “Do Not Track” signals that may be sent by your browser or device.
• Managing communication preferences We may send you promotional emails. You can opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send non-promotional emails, such as messages about your account or orders you have placed.

You may exercise any of these rights as described in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not retaliate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require the agent to provide evidence that you have authorised them to act on your behalf. You may also need to verify your identity directly with us. We will respond to your request as promptly as we can and in accordance with applicable legal requirements.

Complaints

If you are unhappy with how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection supervisory authority. For the EEA, you can find a list of the responsible data protection authorities here.

International transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the EEA or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, where applicable, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date and provide notices as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call +47 97 16 06 92, email lena@sanasella.com or contact us at Kirkeveien 5, 4580 Lyngdal, Norway. For the purposes of applicable data protection laws, we are the controller of your personal information.